Now, stop talking and let the manager find a better deal for you. Either they will find a better deal or they will agree to cancel your service. So you will either save money with Comcast or with someone else. No matter what happens, you win. If the manager finds a better deal for you and you like it, then accept the offer and enjoy your new, low rate. If the manager tells you that they do not have a better offer, thank them for their time and ask them to cancel your service.
Well, I appreciate the effort, but I still need to cancel. Can you please cancel my service? That is why you must look at the big picture and switch service providers every now and then. So call Comcast right now and use this guide to save money on your cable, phone, and Internet service.
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This month, I am offering a free, minute Salesforce career coaching call, plus my free Salesforce career e-book, when you subscribe to my Salesforce career newsletter. Curious to know if your deal actually materialized. Sometimes it takes billing cycles. I did get a deal. Sometimes you win, sometimes you lose. Just got off the phone with Comcast, used your advice to the letter, rep offered me TV and internet, even though I only wanted internet, then I explained to her the reason WHY I want to save some money.
Now, add the end date to your personal calendar to remind you to call back and repeat the process all over again. Feel free to sign up for my email newsletter for blog updates. There is not a specific phone number for the cancellation department. When you call Comcast, simply press the number for the cancellation department. You should have a minimal wait time. Sometimes, you have to call and hang up multiple times to find the right person. After a couple of calls, you will usually get what you want. Love this…I want to lower my Comcast bill too. When companies know that you are willing to leave, they are more likely to give you a deal.
So I am looking for a new Internet service provider. Assuming that I find one with a good deal, I will switch. To me, it is worth a few days without Internet to make a transition. Especially if the transition will save me hundreds of dollars over the course of the year. It is important to know that you can call back and have a new discussion. I called after 9PM one time and got a person who was a national rep, and they gave me a fantastic deal.
The local reps kept increasing the prices with my own installation, and the other rep just gave me a dirt cheap price AND installation. Called Comcast today because a friend told me that they just raised his rates. Apparently they increased speed tiers and the tiers all dropped in price but you only find out if you look around. I guess that means that it pays to check their rates from time to time. You definitely need to check on their pricing every now and then. They change it frequently, so you have to stay on top of it.
You can also in extreme cases cancel your service for one month. Often times, they will call you within a week or two with a crazy deal to win you back as a customer. I said that the representative misrepresented the price. That was after five hours of arguing in online chat with people in India.
So I have to go through this again in 12 months. After this event, I called Fairpoint DSL provider in our area and asked them what their speeds were and they were generally at 3 mbps which is too slow for us. They are doing a build-out of 15 mbps in our area and the representative told me that he expected mbps DSL service within 6 months.
If they have that service available in 12 months, then I will use that to negotiate with Comcast. Definitely use competing companies as leverage to get a better deal. You can use the same negotiation principles to negotiate for a better rates on other items house, car, etc. I have been working this company for years. You have to talk to the resolution department and then not give up after they tell you there are no good deals. Internet is not highspeed but so far i have noticed no difference. This is good for a year. Not a good deal. Then I remembered that the Billing Dept.
So, I called the Loyalty Dept. One department or person has no deals to offer when another one does. It all depends on who you talk to. Horrible way to treat customers, let alone do business, Comcast! While I understand that Comcast offers promotional prices that are well below the listed price, I agree with you that more consistency is needed. Customers will pay good money for a good product.
Our best bet is to game the system and maximize promotional offers. To quadruple revenue, they will probably double their prices and double their customer base. Hopefully, we will see some new competitors enter the arena. Our best hope is that mobile providers will build networks capable of handling the speed requirements of the majority of users.
If they can manage that, they will pose a huge threat to the cable companies. They offered me the same deal that I had, the current full price. I think that the cable companies have less room to operate on discounts and promotions and they seem to be taking a harder line on this stuff. I understand how frustrating that can be.
Sometimes, they refuse to give you a deal no matter how well you negotiate. Michael made a great suggestion. Cancel Comcast for a month or two and switch to another company. Within a few weeks, they will probably call you with a great deal. Your other option is to keep paying your current rate and wait for a promotion. If you know anyone who could benefit from this article, feel free to share it with them.
Also, remember that the principles of negotiation outlined in this post apply to anything with a price tag—gym memberships, cell phone bills, etc. In general, it certainly helps not to be rude when calling although showing anger might work with some of the repes , I think it largely depends on who you get at the time.
Sometimes, you have to call multiple times to find someone who is willing to work with you to find the best price. I called Comcast last night to begin the process. The guy made the changes and we hung up prior to me testing the channels. We discovered that something went wrong as we lost most all news channels and kids programming. I called back, but it was now after 9PM Eastern time and the dept I had spoken to was gone, the folks I got to were unable to help me other than to say that they accidentally had me on a Latino package now.
I was stuck that way all night, not a big deal. They did offer me the number for the Customer Solutions Dept to call directly to the top. Today I called Customer Solutions and explained to the gentleman what transpired. This gentleman was very polite and easy to talk with, and I was nothing but sincere and professional with him.
No anger or uneasy feelings were given and he was more than happy to assist in making the promised package happen. Enjoy that new Camaro SS! Larry, did you start by talking to a cancellation rep? If I can reduce my rate, that would be an extra bonus. Am I setting my goals to low? In this case, you will probably have to play the cancellation game. Let us know how it turns out. Now, repeat the process with your bills cell phone, gym membership, etc.
The only reason that we can get these better deals by calling comcast is that they are very aware of the ever changing competition by their peers in the industry. If they allowed that to happen, comcast would eventually topple like a house of cards. Your talking about technical support of service related errors. They will always start by running the customer through the basic reset of the computer, the modem and the router.
Actually, they will not do anything for the elderly like other utility companies; no senior discount or low income discounts. By the way they receive government funds for running their fibrotic wires. Come to find out they could not get my tech to get me on line as their codes did not work. They did not work because the equipment was faulty and Comcast had been telling me for 3 years of in and out, intermittent service that is was my computer and all my fault and they were not responsible.. Yes, they had me crawling under my desk and trying to read the impossibly small numbers on my router many times.
Incidentally, there is only one reason to be nice to them and that is so you do not feel bad about yourself. It is encouraging to think that you are getting a better deal because you were nice but not so. It does not matter in that respect either way. Persistence and tenacity and the willingness to continue to call back is the only thing that works. By the way , this is not really capitalism when they are subsidized by the government and then take advantage of being a monopoly.
Believe me they need watching and most of these companies operate in the same unscrupulous manner. Please filed complaint or participate in a class action suit as it is the only way. They do not care about one little person one at a time complaining about their bad conduct. This is a systemic in Comcast and other similar companies. According to Clark Howard, consumer advocate in Atlanta, we pay the highest price for Internet than any bigger and other western county.
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We think we are getting deals but even at their lowest packages these are not deals and it is not how the free enterprise system works since there are a lot of legal obstacles for competitors to enter the same market.. If we had a true free market in the realm of ISPs, Comcast would not be as powerful as it is.
Allowing mergers with companies like Time Warner Cable only exacerbates the problem. If nothing else, they will come out and fix it and let you pay it out, whatever the extra cost is. Another option may be to have an outside repairman come to your home, for maybe less. Sorry to hear that you are having such a hard time, Bessie. Did you try the suggestions that Larry and Lee made? I went through the whole Comcast deal as everyone else here has. I was paying about a month for cable internet DVR and HBO then all the sudden my bill went to overnight then to To make a long story short I cancelled my service but comcast continued billing me.
They did not fix the overbilling until i found out it got sent to collections and called in less than happy. After literally 30 plus calls to get this fixed with no progress they finally fixed it. This ordeal took about 5 months all the while I had no cable or internet and vowed never to Have Comcast again. About 2 months after all this a Salesman came to my house and i told him the story and he was wasting his time.
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Plus dollar credit after 30 days. Then they screwed up my bill the first month so i got another 50 dollar credit. Point of my story is they do have the ability to offer good deals after you work your way through all the junk they try to push on you. Another thing is I ask a hundred questions and I will always ask questions that they already have given me answers or info about and 9 times out of 10 i get different or conflicting answers from the same person. Sometimes i have taken it as far as telling the service rep i only want yes or no answers because they want to avoid the question and work around the answer never actually answering it.
I have gotten good results doing this, Most of the Comcast reps just tell you want you want to hear to get you off the phone and move on as fast as possible. I fear that it will only get worse with the recent acquisition of TWC. One thing I would like to add. I had so many problems with Comcast and had to call so many times. Seemed like it was always me figuring out there errors. I finally told them one time you guys might as well start paying me as much time i have to spend on the phone with you figuring out what Comcast did wrong.
The lady i was talking to actually gave me a credit. Like most things, you have to take matters into your own hands. If you want something done right, you have to do it yourself. At least not for a while. I just wish there was more that could be done. Sure I can post comments about how much Comcast service is less than par but it seems nothing can be done. Nothing really changes when I call to other than I learn how to better deal with Comcast.
When it should be the other way around and to make it worse cable companies essentially have a monopoly. In my area I can either get comcast or verizon. Comcast is much more affordable but obviously I dont much care for there business practices. On the otherhand verizon has all around better service. I tried satellite but the installer wanted me to cut down 60 ft tall trees. I feel your pain. If a company existed that could provide equal speeds, I would switch in a heartbeat.
Unfortunately, no other options exist in my area, and Comcast seems to eat up other companies by the day. Hopefully, something changes soon. Just got my bill cut in half! It definitely pays to be polite and pleasant when calling. How does that feel? Just remember to mark the expiration date of the deal in your calendar so you can call back and go through the same process again. Why do you feel entitled to a lower rate for faster service?
Do you negotiate you rent or mortgage because the one down the road is cheaper? Do you negotiate any of your other utilities? Internet is more than just internet now. Technology is lowering the cost of many products and services. We have competition in our state for electricity providers so you can pick a lower-cost provider if you wish. If we are cheap shits, then you, charming lady, are an unpleasant case of diarrhea. Thanks for the comment! I always enjoy a lively debate. To answer your questions… Yes, I negotiate my rent. Yes, I negotiate my utilities [by choosing less expensive providers].
But I go many steps further. I negotiate my credit card APRs. I negotiate my credit card limits. I negotiate my car insurance. Remember, if it has a price, it is negotiable. If a company accepts your offer for a product or service, then the product or service is worth that amount. The buyer determines the price, not the seller. If more people were sick of negotiating every 6 months with Comcast or actually paying excessive amounts of money for there service, there costumers would be better off. I just canceled service with Comcast. I just switched to Uverse after many years of Comcast.
They offered me a great promotion because they just added fiber to my building. Hopefully, I never need to use Comcast again. For the second time in 2 weeks, I tried to lower my triple play, but no go. I first tried to get the price down over the phone, transferred several times and finally to the manager on duty, but still would not budge. Then a week later, today, I tried over the internet, transferred to the manager on duty and still would not budge. Said they will put me on a list, that if a promotional package came up that I qualified for they would contact me. I have been a customer of comcast for over 30 years, you think that would be worth something.
If I change companies, which I told them I would, because verizon is offering You may be in a contract where you agree to use their service for a promotional rate typically months and then their regular rates for the following same period of time. That said, if you can negotiate a lower price — more power to you. I was in the same thing and negotiated a much lower rate after my contract was up.
For now, you may want to consider creating a personal email address with Gmail, Yahoo, etc. From there, forward all Comcast emails to the new email address and save the email addresses in your address book. As for your email archive, you may be able to download all of your Comcast emails to a hard drive as a backup. Let me know how this works for you. I have a few questions if anyone knows. I use Comcast from time to time, but end up canceling and then taking advantage of another special anywhere from a few months to a couple years.
So my negating strategy sucks because Comcast knows I like to save money by taking a break for periods of months or longer. Also I live in a remote area that there is no other providers other than Satellite and my house faces too many trees to consider. So I would like to know about getting tv and net and possible phone if the cost is reasonable. Comcast does not offer any services for low income so I do not know what to expect for 3 services for a whole year. Its just like heating in winter. I keep my cost low because I turn everything off and come home late at night to a 39 degree house and put on 3 sweatshirts and 3 blankets.
I only use heat on my days off at home. Given your cost requirements, I doubt that you will find a deal for that little money. Comcast will only negotiate so far. You may want to look at data packages for a cell phone. In a lot of cases, you can use a smart phone as a wi-fi router. So you get rid of your landline phone completely, switch to a smartphone, and pay for monthly cell phone service instead.
The only real downside is that streaming movies from a smartphone kills data, so that is something to consider. It may also be flaky depending on coverage in your area. Comcast did not stick to the last deal they made with me. They ended it at the end of one year and played dumb. I unfortunatelly need to purchase the Internet here in Washington and Comcast is wired throughout my building already. I called today and I was on the phone for 45 minutes with a man who was clearly trained to repeat everything I said for the taped recording.
Such a waste of time. I finally had to end the call as I needed to continue on with my day. Not of interest to me. Who knows what the initial total would have been. He was too busy repeating my questions to ever answer them. But I will be damned if I pay the first price they quote me. Any help here, John.
Do you have to have TV my son has 7. Do you need high-performance internet access? Is DSL from the phone company an option? Some DSL lines go up to 15 mbps which might be enough for your needs. Is WiFi sharing with a neighbor an option? They have an online chat option as well which might be a little more convenient than using your phone. As always, Michael has some really good ideas. Michael is also on point in suggesting that you share a WiFi connection with one of your neighbors.
Aside from that, how much do you really use the Internet at home? If you are not a heavy Internet user which I doubt given that you are commenting on a blog , you may want to consider using your smartphone as a WiFi hotspot. You could also get a mobile hotspot from any cell phone provider. It is not an ideal solution but neither is Comcast. What worries me about Comcast is the the way they gobble up other companies. Time Warner Cable was not a small company. I hope I am wrong, but I suspect that Comcast will continue buying competitors until it truly owns the entire market.
From there, they will likely throttle the hell out of the Internet and make it prohibitively expensive to get decent Internet. Same deal with wireless companies. Hopefully, Google Fiber is ready soon. One interesting thing about Comcast is that they are rolling out a WiFi hotspot network. They have done this with many small businesses in my area and their next phase is to roll it out into residential installations. This is something that could potentially decrease cellular bandwidth consumption or it could provide a family member with free WiFi if they live near one of these hotspots.
There is some talk about them wanting to become a cellular service provider augmented by this WiFi network. That would make them a direct competitor to Verizon which currently does landline, cellular and television. Starbucks is migrating to Google Fiber and the rollout is underway. I like the idea of having a mobile hotspot to go with your plan. Unfortunately, that is not offered in my area. Plus, I just switched service providers. Moving into cellular service would be a good move for Comcast assuming they get their customer service under control on existing products and services.
I recently heard that you can buy a Ipad with wifi and also use it to run your lap top or desk top if you set it up near it. I have an HP ,all in one touch screen, desk top and like the screen size for a lot of things and the larger key board for typing. This way, I could be through with all of these corrupt companies and their schemes and maybe have no charges each month.
Do you know about this? I do not know,but maybe Surface Pro can offer the same thing with a larger screen and snap on keyboard. Comcast relies on the tendency of people to pick the default action—nothing. People tend to do nothing unless moved by a significant force. If we had to consciously write a check every month, we would notice a lot faster. I just got a call from Comcast and hey offered to cut my past due amount in half Left from their overcharges when they dropped my plan early if I made a payment today.
They have nothing to lose as they billed for amounts not agreed to and now they come off as the hero. Their recording now claims to give you a superior customer service experience. Comcast customers, another quick way to save in the long run is to buy your own modem. You can buy it new or used of Ebay or Amazon.
Done so for 6 years now. Great article, I even got a tip off it. Always aim high, you will save one way or the other. Calling back if you get a tough c. Years ago it was all verbal. Always go for a year promo. Almost everything with a dollar sign is neg. Keep track on a calendar like John said. Watch those dates, Comcast is sneaky with when promos start and end. With online reps too. I would always recommend buying the device over renting it, especially if you plan on keeping the service for a long time as you will pay more over the long haul in renting.
Thanks for mentioning this suggestion. I totally forgot about it. You are completely right. Buying your own modem is a great way to save money over the long-term. It all adds up faster than we realize. What people need to realize is that even a little effort goes a long way in negotiation. Know that you can win and go for the throat.
I found your emails interesting but missing much.. I have logged around hours in my dealings with Comcast.
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This is due to transfers, dropped calls, wrong department etc. They are set up so that no department overlap. On line chat cannot help with anything that was initiated on the phone and vise versa. No matter who you talk to or what department, they will not tell you that they cannot help you or answer a simple yes or no question until you have spent at least an hour with them answering the same questions over and over again in the same phone call with the same person or with multiple people.
And by the way it does not matter is you are nice or nasty. The 12 months would be up in October. By the way I have verified the 24 month with 12 month renewal in most conversations that I have had with them. This is a company that makes it money by fraud and in my case wire fraud and a bait and switch con. They get by with this because most people let it go because of the hassle of dealing with them and will decide to accept some small concession instead of what they are entitled to. None of their people are allowed to make any significant decisions and there is no one available that can.
Most people will give up long before they get a plan like mine and long before they get it reinstated. I am ready to do what it takes in filing official complains and pursuing a class action suit to punish this company for its greed and corruption. Apparently the federal trade commission and the FCC has no interest in monitoring this company and assuring fair business practices for this monopoly. Regarding an iPad with WiFi: Cellular data plans are far more expensive on a GB basis but you get the convenience of having access while driving, on the train or on the go.
Having access to both is nice.
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