Complimentary meals and drinks will be served on all international flights, with a selection of vegetarian and religious meals available. Please specify when booking your ticket if you would like to request a special meal. Those flying Executing and First class will be treated to gourmet meals with a selection of wines and cocktails. Air India provides an in-flight magazine for your enjoyment, as well as a wide selection of movies, television, and audio programming. Entertainment is available in a variety of languages, with child friendly programs to keep younger viewers happy throughout your journey.
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This rate is specific for infants who travel on your lap; those who require a seat qualify for child fares. You may bring baby food for your infant to consume during the flight, as well as a child carrier free of charge. Children between the ages of 5 and 12 can fly unaccompanied on Air India flights, so long as travel does not include any codeshare flights.
Proper documentation is available on the Air India website and must be filled out prior to travel. Unaccompanied minor documents must be mailed to your nearest Air India office, and must be received no less than three days before your scheduled departure. Small pets including dogs, cats, and birds, may travel on Air India domestic flights in the cabin or the cargo hold. For cabin travel, the combined weight of the pet and carrier may not exceed 5kg. Any larger animals must travel in the hold, in a comfortable carrier with an absorbent mat. Animals are not included in your checked baggage allowance, and are subject to excess luggage charges.
Book your ticket early when travelling with animals, as there is a maximum of two pets per flight. Pets may travel on international routes depending upon the regulations of the carrier flight. Proper documentation is required, and vaccination and holding times may vary between countries. No animals are accepted on direct flights between India and the USA, with the exception of guide dogs. Some other exceptions for pet travel may apply, including flights to and from London, on which no animals may travel.
Charles de Gaulle, Terminal 2C London: Heathrow, Terminal 2 Delhi: Indira Gandhi Airport, Terminal 3 Vancouver: Abu Dhabi International, Terminal 1 Stockholm: Arlanda, Terminal 5 Tokyo: Narita, Terminal 2 Shanghai: Pudong International, Terminal 2 San Francisco: Why fly with Air India? Loyalty Programs and Miles Promotions Air India offers the Flying Returns program, a loyalty system that allows you to earn miles when you book with Air India and associated partners in the air travel and hospitality industries.
Check In and Seat Assignments Online check in is available on Air India flights from 48 to 2 hours before your scheduled departure. Carry On and Checked Baggage Allowances All Air India passengers are invited to bring one piece of carry on luggage, which must weigh no more than 8 kg.
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In Flight Dining and Entertainment On all domestic flights with Air India, light refreshments will be served on short routes, while a hot meal will be served on flights longer than 90 minutes. Travelling with Pets Small pets including dogs, cats, and birds, may travel on Air India domestic flights in the cabin or the cargo hold. Registered service dogs can travel with you in the cabin free of charge.
Air India Contact Information. Customer Service Email For general email inquiries, contact call. A reasonable dinner at midnight, shortly after takeoff, then nothing till almost 12 hours later, and then not the hearty breakfast one would expect after that much time and on business class but a very small snack. We had eaten prior to departure so I asked to be served the meal later and they had no problem.
This flight was shorter but i felt flight attendants were still very attentive. Not that i cared because I was in and out of sleep, just pointing it out. Food for two meals was substandard.
A few more movies for grownups, please,. Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!
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I did not like riding the bus to my airplane on the tarmac. Lost my check-in luggage - still not returned after 4 days. Broke my expensive checked-in suitcase on the first leg of the trip. No reimbursement for loss or damage. Leads you through online check-in but denies allowing you to complete it.
Could not reserve any seats for 4 international flights ahead of airport check-in. Forced to give up my assigned seat to accommodate someone else. No customer service contact phone number in English that works. Poorly designed website - difficult to locate and utilize options. Over all the food is not good.
I ordered vegetarian food and none pork, but it never proceed. The rest of the food, all asian menus; however, the cree tried their best to feed me. Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions.
Surprisingly good choice of movies in entertainment. No sweeteners fondrinks like coffee, just sugar. Boarding was streamlined, planes took off on time and made it to destination before time. Entertainment options were decent. Food isn't the best had Hindu meal for my flights not sure if there is a better option. There isn't much in terms of snacks, outside the set meals. Some of the crew members do struggle with communicating in English, but I always found someone to work with.
Seems like airchina have no experience in aviation business. Cheap flight with no proper in flight services. No beverages served until after Meal was served after hours. Was able to ask and get wine. Food was mediocre and breakfast was a cheap sandwich offered in hand. Entertainment system , 6 hours flight without entertainment is tough. The 14 hour flight lacked wifi access and there was no sense of importance to investigate by the crew. In an era when downtime is utilized to stay ahead of work, strong wifi is one of the most crucial requirements for me to elect an airline.
Even if all else is good, poor wifi is a deal killer. The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class. More space for shoulder and legs. Espicially for a 11h flight. Better entertainment system , 6 hours flight is tough without it. United wanted to reroute my entire flight flying coach even though I paid for business.
They refused to give me a seat from sfo to lax. Also, they refused to reimburse me for the difference in the two l velsnof service. My trip overall was great.
I like the many stops for us to walk around and not be stuck in the plane for 11 plus hours. Our planes all the way to Zurich and back had no delays at all. Get my bags to baggage claim when I land. There was a 6 hour break between my first flight and arrival at destination. Plane was over four hours late to depart!
United did keep me up-dated but the reason for the delays kept changing! For a low fare airline, this was a comfortable, on time flight. Good entertainment selection and decent food.
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Flight was on time and efficient. Crew was polite, professional and efficient. In other legs of this trip the experience was not so good. On this leg, however, I noticed that the crew was very accommodating to the passengers and never seemed bothered by special requests. We ordered 4 different types of vegetarian meals, but only received on type of vegetarian meal. Movie selection was not great, but I still appreciate that each seat has its own personal on demand video screen.
Business class includes limo service to the airport, a tremendous perk. Boarding was a snap, especially in Shanghai which included a private van for First and business class passengers. The food in business class was outstanding. There was plenty to eat during the meals and the quality was surprisingly good. You could also order snacks and drinks throughout the flight. A great selection of movies also. Surprisingly the seat on the was not as comfortable as I expected it to be, though still more spacious than economy class.
If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Took us hours to get to our connecting flight. Aircraft not clean, very filthy, food very poor, entertainment almost non-existent. For a budget airline, it was an excellent flight, on time, reasonably good seats, with vegetarian food as ordered. It was slightly disorganized, with not a lot of smiles from the crew, but it was fine anyway. I wish food portions were a little larger.
The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep. The service was really good. The WiFi service did not actually work.
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Also it is not clear that despite checking in online you still have to check in at the airport too. Excellent, fully reclinable seating in business class, along with superior service. Limited and relatively poor selection of movies and music on offer. There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Sometimes, little details matter, even they did the job right. Try to do better! They're switch back to Boeing ER from the new Boeing Entertainment but because of poor entertainment I could sleep for eight hours.
Crew still managed to provide me the veg meal, even though they didn't get the request. Type of food I chose on the website was not ordered with the airlines. Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight. The is nice and new and in premium economy the legroom stretches for miles.
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They lost our Bags! Crew did not speak english! Transferring is a pain! Food was very poor quality. Check-in was frustrating with split lines, late openings. Could not get boarding pass on kiosk or on website. Kayak is not user-friendly and does not seem to support online check-in. Would not recommend using it to others. Will not use it again. The food was the same on the flight to and from. Also was warm, not hot.
The plane was COLD. The food was absolutely disgusting! The seats are small. Lacking in the movie department. I will not use Air China again. The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread.
The movie selection was old and outdated. Left the airport on time, arrived on time, good flight, good service onboard.