Professionalism is the main ingredient for great service. Valvoline did just that, keeping me informed about all the through the Keep up the great work!!!!!! Great customer service, very professional. Every body at this station was fantastic ,you need to tell them that, a pat on the back , goes along way, I'll ask them if you d Every body at this station was fantastic ,you need to tell them that, a pat on the back , goes along way, I'll ask them if you did so , next time I drive by. I feel I am getting quality service.
I like the fact that I don Thank you for a great service. I went on my lunch break from work and service was very fast and efficient. The location I visted always has a very friendly staff that make sit worth while. Friendly, funny, knowledgeable, efficient,. It was my first time coming here and I usually take my car to Pep boys but knowing how fast my oil change was and how I was able It was my first time coming here and I usually take my car to Pep boys but knowing how fast my oil change was and how I was able to just sit in my car the whole time was amazing.
All staff was very professional and very knowledgeable I loved it! Staff was great, liked they showed me the oil after they completed and the air filters. Because those technicians are always giving me good advice on how to get my vehicle in tip top notch. Very good service they are very professional. The staff was courteous and helpful.
Great service and would always tell me exactly what they are doing before performing on my car. Delivery truck blocked my exit. Drver refued to move forward one foot. Had to do 5 point U-turn to get out. Why did management allow him to park there and why did THEY ask him to move? You will never see me there again. Everyone is VERY courteous and friendly.
Service is fast and efficient. The people that helped me were friendly and knew what they were doing. They got me out of there quickly and I felt the job was They got me out of there quickly and I felt the job was done right. Way more convenient than going to a dealer.
Faster service and better prices. The staff is very efficient, friendly and knowledgeable. The location is also close to home so I can zip in to Valvoline andzip o The location is also close to home so I can zip in to Valvoline andzip out when the job is completed to take care of other errands. I appreciate that my visit can be electronically emailed to me as well.
Which helps me keep records for service that has been performed on my vehicle. Good job done by the crew at Valvoline at N. Citrus, in Covina CA! Sorry meant to put satisfied. Got in and out with everything i needed done. It was fast and the staff were friendly. And it wa done on a Sunday! Absolutely friendly and knowledgeable technicians. It was very uplifting to see women dive in and perform the service with a high degree of professionalism.
As a marketing exec, y As a marketing exec, you guys are sitting on a gold mine promoting women techs. My previous regular maintenance was Jiffy Lube, but I stopped using them because I found this site I used was dishonest and I di My previous regular maintenance was Jiffy Lube, but I stopped using them because I found this site I used was dishonest and I didn't want to try another.
I had heard of Valvoline and had seen them as I drove and decided that my next maintenance check would be there.
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I was pleasantly pleased with the knowledge and professionalism of the crew who worked on my car and I tell all my friends and family about my experience and encourage them to use Valvoline from now on. The staff was very attentive. The only thing is I waited 35 minuets instead of 15 mins. I was there about 1 hour. The staff was extremely excellent. She was very friendly and soo knowledgeable. She has great customer service skills.
Everyone was really fr Everyone was really friendly and I watched how they all worked together and they seemed genuinely happy to be there. Very detailed on services performed and needed. The girl put the old one back in. They must have misunderstood me. Keep up the good work folks.
I love the convenience and that they check other things besides your oil. The associates were knowledgeable, friendly and professional. They did not try to sell me in products or services not needed. The pressure free atmosphere they provide makes me welcome and trust their servicing my car. When I take my car everyone is friendly and professional. I never feel pressured into buying anything.
And the job is done in a And the job is done in a timely manner. No salesman approach only what I needed. I've been to this Valvoline Instant Oil Change many times. The employees always are very nice. When they speak they are clear. I like the all points inspection and believe when additional services are recommended, the recommendation is for the best care for my car. Everyone is very friendly and professional, always moving with a purpose, but also seem to be enjoying what they are doing.
Nester is an outstanding associate with a great personality and a asset to your company. Although I had to wait, once one of the technicians explained that they were short staffed and that was the reason why they coul Although I had to wait, once one of the technicians explained that they were short staffed and that was the reason why they couldn't get to my car sooner than they did, I was fine with the wait time.
They opened right on time 7: The people that work there are always friendly and fast service. I stopped in here years ago, and have been treated with the utmost professionalism and courtesy. I have never had a problem with your company. I have recommended all my family and friends to this location. Prompt service, staff was cordial and courteous, no hard sales push for extra service.
Service sequence was fair, Not sure about Service sequence was fair, Not sure about the pricing but I guess you pay for the fast service. Great teamwork and concern for safety! The person's that help me were very kind and explained everything. Being a female there was no pressure trying to tell me that Being a female there was no pressure trying to tell me that I need this or that.
They were very helpful. First and foremost it was refreshing to see so many women in the garage. Everyone working on my car was fast and efficient and h Everyone working on my car was fast and efficient and had a great sense of humor. Letty let me know everything that was wrong with my car and she was a good happy person. The attentive service and recommendations needed were excellent.
The immediate attention and express service was a bonus!! Overall i would and have recommend this location. Always a great experience!! They were a fast and fishing team. Fast and convenient no pressure. Everyone there are nice, and polite. Service is great, like that they can lookup if you due for something.
2 Convenient locations for you to choose from!
I need to have my air I need to have my air conditioner filter,that I didn't know I had in my glove compartment, Who would've knew. This was my first visit. Monique was very communicative of the process and the products which allowed me to make the best choice Monique was very communicative of the process and the products which allowed me to make the best choice in view of my driving style. Both Monique and Letty communicated to me the results of their point inspection of the vehicle. It was all done so efficiently and quickly. I was quite pleased with the service and will definitely return.
I have always been a customer of Valvoline as this is the only place I know that does a throurough car inspections in addition t I have always been a customer of Valvoline as this is the only place I know that does a throurough car inspections in addition to changing out your oil. I usually get the air pressure on tires checked but there was no mention of it this time. Other than that I was happy with the s Other than that I was happy with the service. At the same time he was talking about one of his female employees I like going to the valvoline to get my oil changes.
The people are always friendly. I received very courteous and respectful service from all the staff at the West Covina location! Everything was explained to me. I just wish the discount for synthetic service was more competitive with the conventional pricing, I might have changed my mind and went with a synthetic blend! The bays were full but It seemed as if the techs were new so the techs working on my car kept stopping to help the others.
Everyone was attentive to my needs and friendly. I loved the no pressure atmosphere. The service was friendly and the oil change was quick and easy. I thought it was so cool that a girl worked there. Her and all the guys works well together saying what they saw with my car. And the girl asking questions about what they found. While she was as going over my car with me one guy was under my car and another changing my oil and topping off my fluids , another putting air on my tires.
And then all of a sudden I was all finished. Quick and easy , never got out of my car. I can do this on my lunch hour. Customer service was excellent and quick very professional. Communication during every task. Very quick service, and friendly. The staff even gave my daughter 2 yrs old a Speedy the Dog coloring book.
The customer service was excellent. The young Lady was great who helped me. First time here and loved the experience. Had no idea you sit and wait in your car. I used to always drive by Valvoline on my way to work and saw them working hard whenever I got a red light right next to them. Finally decided it was the place I wanted to go when it came time to get my oil changed. Will definetly be going back for the great customer service. Leticia and Jeremy were extremely helpful. They answered all of my questions and were very friendly.
Customer service at its fin Customer service at its finest! I will definitely be coming back next time I need an oil change. Staff was very respectful and courteous. Explained thoroughly services I needed or were recommended with no pressure to purchase Explained thoroughly services I needed or were recommended with no pressure to purchase additional services.
Services were performed in a timely manner. They said they checked to power steering fluid but I know it was low. Great quick service staff was awesome. The CS rep that assisted me was very helpful, there was a lot of customers and she never seemed stressed or overwhelmed.
She was very sweet. I will return just because of her, I believe her name is Monique. I had a wonderful experience. This was by far the quickest and most efficient way of getting an oil change. Had no problems and took a relatively a short time. It's an easy and fast service. That works well for me on my limited time. Was great service from start to finish! Except for the woman in Bay 1 yelling into her phone and at her kids But your team was incredible. Even helped me narrow down what my lighting issue might be. Employees were very professional. Consistent great customer service.
I bring all 3 of my families vehicles here. Continue to have great customer service. Only one other place that compares. Customer service was very good. The attendant was honest with me about what services I actually needed and what Valvoline had already done for me on my last vis The attendant was honest with me about what services I actually needed and what Valvoline had already done for me on my last visit.
I never feel upsold or taken advantage of. Love going to Valvoline every time! I went in for an oil change, and while I was there, they showed me my air filter, which was filthy, and I ok'd replacement. Also they gave me fuel injection service, and rotated my tires. It was awesme to get all this service in such a short period of time, and the staff were more than amazing, too. Thanks West Coviina Valvoline! Friendly staff, fast service, quality products.
The customer service is great! I love how detailed all the workers are and how they explain everything to you. I also like wai I also like waiting in my vehicle while my vehicle was being serviced.
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- Valvoline Instant Oil Change West Covina, CA, North Citrus St..
They give you an experience. I just wish I has a Valvoline closer to my home, but I don't mind driving the distance to get my oil change. The technician Letty was very helpful. She knew her products and responsibilities very well. I've been coming here for a while now. I love how fast the service is. I never have any issue with the work that is done to my c I never have any issue with the work that is done to my car. The crew is awesome. Always have nice conversations. A lot better than Jiffy Lube! I spoke to Shawn and he answered all my questions via phone.
Oswaldo worked on my car and was very polite and clear. My experience here was great and service was done in less than 30 min. Great staff, very friendly and helpful. As soon as I pulled up. One of the technicians walkedUp to me and told meHow long it would be. The service bay was full and there The service bay was full and there were cars in front of me. I like how I could sit in my car while I do the oil change, also the inspection was cool. And how they actually showed me my air filter and I seen them pull it from my car unlike other companies that lie and being out a dirty one. Quick service after pulling in to the bay.
Got to wait in car while service was being done Jus great service and fast. Easy step-by-step process just like when I was active duty Air Force. The employees explained everything clearly to me. They were very helpful and professional. My car is fairly new. I have decided Valvoline is the place I will go every 3, miles for my oil change.
Customer service was great just felt that the Valvoline rep was preoccupied with the other customer. So occupied he wrote down m So occupied he wrote down my current mileage instead of the recommended mileage for the next oil change. I was really impressed with they way they worked I told my whole family next time they need an oil change give Valvoline a chance they were awesome.
I really like that i can see what they are doing and not just take their word for it. Thanks for a wonderful experience. Customer service is great I take 3 different cars there and will continue to do so I have recommended valvoline to my friends an Customer service is great I take 3 different cars there and will continue to do so I have recommended valvoline to my friends and family Do not have time to drop off car. All the employees are very nice and knowledgea All the employees are very nice and knowledgeable with their service. I take all my vehicles to Valvoline.
Your manager Oswaldo is very nice and has always attended to my needs. I have been using this location for my company vehicle for about 4 years now. Most of the employees are familiar faces now. They are all friendly, polite, and professional. I have recently started taking my personal vehicle as a result of their ethics. You have a great group of guys and gals working at this location! The employees were very friendly and quick! It was a warm day and being in the car was a little hot but overall it was good. The employees at the upland location are always kind, quick, and they go the extra mile to help me keep my car in shape.
I will continue to choose valvoline because of the employees I have interacted with at the locations I visit. They are always courteous, kind, and understanding about my wishes to keep my old cars in the best condition that I can. I know how to do my own oil changes, but I choose valvoline because the convenience and kindness that I believe is worth paying for. Please give the employees at the upland location a raise or a bonus— those guys deserve it.
The West Covina citrus ave location employees were also very helpful, and the assistant manager there is the guy who helped me with my belts. Promote that guy— he went the extra mile. First time at one of the locations and was satified with the speed of the service. My experience is highly satisfying everytime I get my oil changed. Drive thru oil change and took about 20 mins which isnt bad at all i was satisfied and didnt have to get off my car and wait. The staff was friendly and professional. My car has been leaking oil since having the service done! The people helping were very courteous and nice.
Everyone was friendly, yet professional and I never left my car! Very thorough and quick to service my car. Had us in the computer so things went quickly. Excellent customer service and explanation of services provided. Still seems highly priced, for just a basic oil change.
Bud De La Rocha. It was very quick and staff was super informative and friendly. I was very satisfied with my visit. I didnt mind waiting to get serviced because it was Saturday after a big rainy day. I trust the technicians and they are all courteous and kind. I speak highly of the establishment located in West Covina off Citrus. Thank you to every single one of the employees that work there. They ALL work great as a team. I was satisfied with the service but however when you pull in staff is somewhat rude instead of coming up to you and say hey how I was satisfied with the service but however when you pull in staff is somewhat rude instead of coming up to you and say hey how you doing can you pull up at the store or the next door instead of just waving at you like you got no common sense or you don't know what you're driving to at least I should come outside and direct you to which store you need to go to that was the bad thing that I didn't appreciate.
Valvoline employees told me any leaks or my fluids were low and showed me my oil level it saves me a lot of time and I know that Valvoline employees told me any leaks or my fluids were low and showed me my oil level it saves me a lot of time and I know that the job Got done right. Needed a transmission flush for my Kia Forte and was right in and out no hassle.
I also get my oil changed here. Kind of pricy, but the service was great and the location is close to home. Personnel was very knowledgeable and did their best to complete my oil change as quickly and thoroughly as possible. The group of gentlemen working on my car or efficient and friendly I go there all the time will continue to go there guys are gr The group of gentlemen working on my car or efficient and friendly I go there all the time will continue to go there guys are great. The service is always awesome and ver The service is always awesome and very dependable.
All the techs working were very friendly. I appreciate when someone can set my expectations before anything. They were very busy so I completely understand the wait. I always come to this valvoline for all my vehicles. I can always feel the difference when I drive immediately leave their service center!
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Keep up the good work everyone!! Staff was very friendly, explained everything that to me as far as prices goes. The wait to get my car seen and done was in 20 m The wait to get my car seen and done was in 20 mins. I would definitely recommended valvoline for your oil change.
The employees were kind and courteous. Super friendly and fast service. I knew what i was getting serviced and charged every step of the way. A little pricey even with coupon, but it is fast and convenient; and the staff is friendly and professional. Guys there are great, positive, informative, and go above and beyond.
I've been doing my oil change for years in the same location I had try in the past different locations but I haven't being satis I've been doing my oil change for years in the same location I had try in the past different locations but I haven't being satisfied and I always come back to this location. Just great will be back. Every time I go in the workers are fast and very helpful. They recommend what I need to be done and never pressure me to add on They recommend what I need to be done and never pressure me to add on anything else.
I go back every single time. I always receive great customer service.. I didn't need to wait a long time for my car to be service. It's a great place to get my oil change quickly and efficiently. The employees are knowledge and polite. Service was prompt and polite. There was a problem that occurred with my oil plugg and they where able to provide a solution for my problem.
Everytime i go every one is friendly and service is fast. Excellent service with polite focus.
Everyone was great, friendly and Awesome! A bit pricy but liked overall experience and timing. The price was way to high and you one price but you charge another, WE will never come Back. Service was quick, easy and friendly. The oil change was quick. Quick service and they communicate everything they are doing. It was very fast and affordable. The service was quick and the technicians were friendly and knowledgeable. Staff new exactly what they were doing and were straight to the point. Everyone is friendly, communication between everyone is clear. Prices are reasonable and the service is quick.
Waited longer than expected to get in. Vehicle in front of mine took excessive time to be completed. All the staff was friendly and knowledgeable. Roxie and her FJCruiser. I love the convenience of the drive thru. I am able to get it done before I start my work day. It has been a great experience. Very very friendly staff. It was done very fast. Staff kept talking to me which I liked a lot. Your price is to high, I used your coupon also. I have returned to Valvoline for the fact that every member of the staff has been welcoming, and informative.
Someone recommended this location and I will also send referrals to this location as well: The staff is always friendly and they tell me what i need without making me feel pressured to do extra services. And the girl th And the girl that works there is so cute! Very impressed by the customer service and quick time. Honestly, staff was friendly and honest.
They didn't lie about products that I didn't need. I knew my filter was still good, the I knew my filter was still good, the guy showed it to me and said, you do not need a new air filter, its good. Now I've been to jiffy lube and every time they say I need a new air filter when I don't Never going back to Jiffy!!! The staff sways makes you feel welcomed. Fast service and this location is convenient for me.
I really liked the staff they were all very polite and professional. Felt confident with my oil change. Fast, courteous, and thorough. Priced fairly, didn't give me attitude about using a coupon. They always are amazing with customer service and fixing our car I had a bad experience the last time I was at Valvoline. This time I was taken care of like a rock star. Friendly staff, quick service and competitive pricing.
Associates are friendly and knowledgeable. Although there many cars waiting the manager greeted us as we pulled in and then rearranged cars to the point of whom was on-sit Although there many cars waiting the manager greeted us as we pulled in and then rearranged cars to the point of whom was on-site prior. Checking lights operability was greatly appreciated. But I think cost of service is too high. I always go there for all of my cars. I thought the staff and customer service they provided was awesome!!! I felt they were highly professional. I also notice that I also notice that they worked very quickly and I was out of there is no time.
This was my first time going to a Valvoline service station to get an oil change.
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I even told the lady helping me that Valvoline was way better than Jiffy Lube. It was a great experience!!! They are so nice and pleasant, I needed battery for my car but you guys don't carry mines Please stock kia sorenta battery They are so nice and pleasant, I needed battery for my car but you guys don't carry mines Please stock kia sorenta battery had to go to dealer.
See in a few months. Staff were friendly, courteous and efficient. Employees are always so professional and friendly. Always get in and out quickly. Last 2 times i came I didnt Have to get out Last 2 times i came I didnt Have to get out of my car they worked fast and efficiently.
Also the staff is very friendly and helpful. My first visit I was so impressed I am always taking my car to the Lexus dealer they were so courteous efficient and friendly I My first visit I was so impressed I am always taking my car to the Lexus dealer they were so courteous efficient and friendly I will definitely recommend them and go back. Usually this service center is prompt.
However all bays were being used. And the bay I was led too, the car in front of me had a And the bay I was led too, the car in front of me had an issue with putting back an oil filter. So there was wait. But i was informed. So i am satisfied of the work they do at this station.
The professionalism of the entire team was outstanding. The job was done with consistency each time I go same questions are asked same things or checked and inspected everything is c The job was done with consistency each time I go same questions are asked same things or checked and inspected everything is checked. Then ask to fix what is needed. The customer service is great. The attendants are very knowledgeable and very helpful. I love this place, I take all 3 of my ca I love this place, I take all 3 of my card to there. You got an outstanding staff at this location. All were very friendly and explained what was recommended and listeneded to each All were very friendly and explained what was recommended and listeneded to each cumstomer.
One staff member remembered me from my last visit which was very nice. Even let me know of a great discount they were doing for the holidays. Huge thumbs up for them all!!!! Very efficient service, the crew was polite and respectful. And while I was waiting in the car an elderly man on a bicycle rode And while I was waiting in the car an elderly man on a bicycle rode up and the woman working in the shop assisted him with air in his tires, I think that is the ultimate caring, she showed respect to him as a person and that was very nice to witness.
Many blessings to her for her show of gratitude to people. Courteous staff and knowledgeable. Always friendly and helpful. I love this place. I've been going there for oil changes about I've been going there for oil changes about 5 years now. They always do such a good job, I also love how fast is it every time I go. Thought a little pricey. Everyone one is nice and professional. Also honest and polite. I've been going to the Covina location on Citrus for a couple years now. I only go yo this location bcuz of the staff. They always remember my name, and I enjoy going there as often as I can bcuz they make my day.
Close by my house. Very convenient and friendly. The expertise, knowledge, speed and courtesy of staff was great. The staff is always nice and professional. I never have a problem when I go here. However, the price is higher than at other bus However, the price is higher than at other businesses, even the Toyota dealership. But this place is quick. Ease and speed of service. I use to go to the nissan dealership and have to wait hours for an oil change, i have 4 kids and work alot.
To me time is ev To me time is everything and the first time i came here i was blown away from how fast the service was and how friendly the staff was. Since then i have been bringing both of my nissans here for service and will continue to do so, thank you so much for being so convenient and friendly. However, I'm very satisfie However, I'm very satisfied on how quick the oil change was done.
So I'm willing to pay the higher cost for faster service. Coming to Valvoline is no longer a value. The service was great and the overall process was very easy. Made me feel like I was welcomed. The staff were so friendly and efficient. Overall the store team performed their duties well, and in a timely manner. This was my first visit to Valvoline oil change facil This was my first visit to Valvoline oil change facility. I was away from my home and decided to give you a try. My daughter recommendedyou to me at first so this my second visit.
I was highly satisfied the first time so this was the reason I was highly satisfied the first time so this was the reason for my return. Everyone is so nice and helpful with each other. Love coming here the dealer are not so pleasant. Keep up the awesome job! The service was very fast and simple.
My day is so busy that I dont have an opportunity to do my own oil changes. This is the b This is the best and fastest way for me. I'm happy with valvoline's fast and friendly service. I was very leery having my oil changed because at other places always try to talk me into having unnecessary work done.
That was not the case here. I was very pleased and satisfied with the experience. I will be returning as long as the service stays the same. But if prices skyrocket, I will look elsewhere. Thank you for a pleasant experience. The staff is very professional! Friendly and prompt service. The price was a little high. Great service close to home. This was my 2nd vehicle oil change in less than 2 weeks.
Professional services and courtesy of the personal. Its right up there with the dealers pricing!! Fast service and not pressured to buy extras. Jasone from Atwater Village. Quick and professional and polite. The staff was welcoming and very engaged and friendly. Knowledgeable and moved with a sense of urgency. Knowledgeable technicians with good sense of humor.
First visit to a Valvoline oil change facility. I was impressed with the prompt service, attention to detail, and the ability to I was impressed with the prompt service, attention to detail, and the ability to remain in the car during the change. I really enjoyed the customer care and service I received. The staff was very knowledgeable and helpful in informing me what ser The staff was very knowledgeable and helpful in informing me what services my car needs.
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