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Gift Subscriptions must be paid for in advance. Gift Subscriptions are fixed subscription packages with a term of three, six or twelve months commencing on the date of redemption by the gift recipient, and are restricted to the subscription package type chosen by the person who purchases the gift subscription. At the end of the fixed term, the Gift Subscription will end. Gift purchasers may opt to send a Gift Subscription notice to their chosen gift recipient on a date within three calendar months of the purchase date.
Gift Subscriptions must be redeemed within three calendar months of the gift send date. Gift Subscriptions which are not redeemed within this timeframe will be automatically forfeited, and will not be redeemable after such date. The Gift Subscription purchase price is not refundable in any circumstances, including where the Gift Subscription is forfeited in the manner described in this paragraph.
No rights or benefits are conferred or accrue to a gift recipient unless and until the gift recipient redeems the gift and activates the Gift Subscription. If your Gift Subscription has a home delivery component, you will need to provide your address details on gift redemption. It will take a minimum of 3 days for your address to be validated and arranged before your delivery will commence.
Gift Subscriptions are non-refundable to either gift purchaser or the gift recipient. You can elect to manage or change the details of the name and email address of recipient of your gift by visiting: It is your responsibility as a gift purchaser to ensure that the gift recipient's email address, name and details of the gift are correct and within a serviceable area where standard Fairfax home delivery exists, and no refunds will be provided for Gift Subscriptions purchased for out-of-area recipients.
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Cooling off period for telemarketing Print or Digital Subscriptions that are purchased via our Telemarketing Channels can be cancelled for any reason within 10 business days from and including the day after these Terms and Conditions have been sent to the subscriber. Any Cancellation request made during the cooling off period must be made by contacting Fairfax Media in accordance with Clause Fairfax Media's Right to Change Digital Products Fairfax reserves the right to modify the content, inclusions, type and availability of any digital product at any time.
In the event your subscription package changes, you will be given 14 days notification prior to when you would need to make a decision to cancel and not be affected. Your package change will automatically take place from your next billing cycle. We reserve the right under special circumstances to enable free access to our subscriber content for a limited period of time. During this time subscribers will not be eligible for a refund.
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If any or all of our digital products are temporarily unavailable, you will not automatically be entitled to receive a refund. We reserve the right to issues refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. Trial terms If we grant you access to a free trial subscription and you do not cancel the trial prior to the expiry of the term, you will automatically be converted to a paid subscription upon expiry of the term.
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Any reimbursement provided to you in relation to any claim you make as a result of such an error will take the form of an extension to your subscription expiry date by the number of days that your newspaper was not delivered, or a pro-rata discount on your next subscription payment, depending on the nature of your subscription. To the extent permitted by law, Fairfax is not liable to you for any loss or damage incurred by you in connection with your subscription, whether direct, consequential, special, indirect or other loss or damage.
In any event, Fairfax's maximum liability to you is limited to the value of the subscription fees paid within the previous twelve months. Your Obligations It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with a direct debit request, and to notify Fairfax and update your payment details accordingly if your details have changed since your last billing date. For those with a home delivery component to their subscription, it is your responsibility to notify Fairfax if your newspaper is not being delivered within 3 days of the missed delivery.
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It is your responsibility to check your account statements to verify that the amounts debited from your account are correct and notify Fairfax if you believe you are being billed incorrectly. Fairfax will not refund past subscription payments if a subscriber has failed to contact Fairfax directly to cancel their subscription. Fairfax will not refund past subscription payments if a subscriber has failed to contact Fairfax directly to report unexpected payments on their account within three months of those payments being made.
Fairfax will not provide any credits or extensions to a subscription if a subscriber has failed to contact Fairfax directly to report non-delivery of their subscription within 3 days of the occurrence of the non-delivery. Any credits or refunds will be made as detailed by clause Fairfax may notify you if your payment method appears close to expiry, however Fairfax will not take responsibility if your financial institution continues to allow subscription payments from your payment method after it has expired.
If you receive notification from us that your payment method appears close to expiry, you must take action to either update your payment details or cancel your subscription for cancellations, see Clause If you are experiencing any technical issues accessing your Digital Subscription, it is your responsibility to contact Fairfax Media directly to receive assistance.
Fairfax Media reserves the right to refuse any request for credits, refunds, or extensions if a subscriber has not requested assistance within 48 hours of experiencing the issue. Home Delivery Terms Any digital subscription that includes home delivery of a newspaper is subject to this clause. For information on the applicable delivery areas: