Really felt safe as unknown children weren't trampling over my baby boy We've been twice - I took my daughter a while back and had a great experience. The place was not too clean, but that was to be expected. My daughter had a great time. My wife took our daughter today and they were having a great time - and again, they were the only ones there.
And then our daughter discovered that someone had taken craps inside the bounce houses - that's right, multiple number twos. My wife had to go and report it to the staff as they did not know! And since when my wife arrived, there was no one there, who knows how long the poops had been there. The staff person cleaned it up immediately, but really, you need to be shutting the whole ride down for a full cleaning.
If you were at a pool and someone took a dump in the water, the whole pool gets emptied and blasted with chlorine. Why is a bounce house any different? When I was there the first time there was one staff person working the front desk - and that was it. The parents were to supervise their children on the rides. I didn't think much of that, because I was the only person there that night. But really, the parents should not be supervising the rides because obviously some parents are more vigilant than others.
It is inexcusable to not have some staff there so that at least they would have been able to see a child taking a poop in the middle of the ride and close it down before little hands and feet got dirty. We won't ever be going back - we'll also be sure to warn other parents to avoid this place! My father and I took my four children here yesterday. About 20 mins into playing my father started feeling a tickle in his throat and 20 mins after that was sneezing non stop.
We played for quite some time and upon leaving my father, myself and my two youngest kids were feeling horrible. We attribute it to the uncleanliness of the building and more than that mold. My father is extremely allergic to mold and is now, the next day, in bed feeling very ill. I myself am miserable along with two out of four of my children. I believe the only reason the other two are not feeling bad is because they were already on an allergy medication.
This place is scary.
I have heard many many stories like ours. If you are considering this place I would advise against it.
Spend the time to drive to the Williamsburg bounce house out experience there was amazing we were there the week before for over 4 hours! The employees seem to be nice. However they don't really supervise much. The building itself looks really crazy inside. Why does the women's bathroom have 3 doors? What do they lead to? The party room had the lights off the entire time we were there. Seemed like the perfect place for a pedo to jump out and grab your child. There's a lot of broken toys in the room.
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There was also a pack and play with a hole in it. I'm not quite sure what a lot of stuffs purpose was at this location. Things to improve upon would be better lighting for sure. Get rid of broken toys. Fix the gates blocking the stairs. I could go on and on Positives: We were there for two hours on a Tuesday afternoon and we saw two ladies working and later just one. I told the one lady that older kids were jumping from the roof portion of the bounce house where clearly they should not have been.
The lady walked over there and didn't see anything so just went back to the front desk. About 30 minutes later other kids were up on that roof and this time when they jumped down one of them landed right by my friend's four year old daughter. In fact the one employee had to go out in the parking lot to retrieve the man who was in his car. We had to leave but when we questioned as to why they were allowed to stay the employee said well we have cameras.
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Big deal about the cameras if only a manager can look at it and no one else was there. Another mother had come out and said we should call the non emergency police number because those kids were wild and unsupervised. I wanted to but we had an appointment to be somewhere else. This is not a drop off day care for preteens which it seemed like it was. They gave us tickets to go back but we will never go back there.
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This use to be a decent place to go five years ago when we had our daughter's birthday party there and there when there were much more staff around but now She was VERY unfriendly. The 1st hr there we were the only ones in the building which was nice!!! The kids enjoyed themselves.
We went up to the counter to get some Water and the GIRL working was on facetime with her headphones in amd she gave attjtude like i was a bother for interrupting her conversation on her phone while she was AT WORK OK - the kids had a great time I'm surprised this place is still in business! I'm sure it has to do with the lack of options in Newport News! The price is high for the place itself. It is hot and smells funky! The place is dingy and dark and then management decided that it would improve the Birthday experience by shutting half the bounces houses inside a gate.
Management needs to learn better business practices! And get a real dag gone kitchen!! I'm surprised they don't bust health codes! I wanted to leave as soon as I walked in. But they wouldn't give me a refund so I was stuck. The other reviews are spot on. Great bouncers, great potential. But the staff was so disinterested. We have a toddler and the toddler area is SO dark. He was too scared to go in the bouncers there. At least they let the adults go in the bouncers in the main area. We were able to go with him on some of those. But like one of the other reviewers said, no parents or staff were watching the older kids.
They ran around without any supervision and frequently were bumping into my son. Seriously so many parents just sitting on their iPhone or watching TV, and staff clearly checking Facebook or other things on the computer. Basically a bigger kid free-for-all. I guess if my kid was older and I didn't want to have to bother watching him, this would be a fun place to go.
But other than that it's pretty terrible. Today we went there. The staff work there is nice. It's dark but is cleaning. The must important for me the kids had a bless time there. Other than that the kids have had a blast. This is a great place for all ages. Adults get in free. This place is poorly managed. The bounce equipment is definitely more entertaining than their competitor at Williamsburg.
I would have given the place a better rating if the only attendant there would have got up once in a while to check in the toddler area. I couldn't even take my child in there without him getting trampled by very large children. Parents there also seem to just sit and let their kids run wild. My boys had a great time, I'm unsure if I want to bring them back.
I will never bring my 4 and 2 year old here ever again. Staff is rude at best. There is a sectioned off area for younger children, but it is regularly overrun with older kids who end up trompling on them.
More anxiety for me than fun for the kids. Your time is best spent making the trip up to their sister location in Williamsburg which is much bigger, much cleaner, and more accomodating for the little ones. Wifi and a television is available if you still dare.
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The only reason it's getting 2 stars is because my son had a fun time on a rainy day and the open play price. The place is filthy though and the bouncy houses are falling a part. They really do not maintain the place very well. There were stains all over the carpet. And, I know that they cannot keep it completely clean but our socks were pitch black after only 1 hour of play time.
We went during a week day, early evening. So, it was not crowded at all. But, I could imagine the chaos in that place with more than 10 kids. The food options were also horrible. This place has so much potential. I agree with the other reviewers in regard to the atmosphere. When I brought my 3 boys in, I was told it was good for only 1 of them. The coupon is misleading. I asked for the manager's contact info to email my concerns. I was told it was not allowed to be given out and to call in the morning.
Bounce House Unclaimed This business has not yet been claimed by the owner or a representative. Claim this business to view business statistics, receive messages from prospective customers, and respond to reviews. Really felt safe as unknown children weren't trampling over my baby boy. We've been twice - I took my daughter a while back and had a great experience. I could go on and on. Came for a birthday party and they mixed up the time slot for the reservation. Bounce House indoor playground and inflatable rentals, including the Gigantic Hippo Slide.
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